Esme Learning Refund, Discount and Deferral Policy
Thanks for purchasing our products at www.esmelearning.com operated by Esme Learning Solutions Inc. If you are not entirely satisfied with your purchase, we're here to help. This policy is in addition to your minimum statutory rights.
Refunds
Six Week Course or Programme
If you decide you don’t wish to proceed with the course or programme, you may request a refund by contacting us before the release of Module 2 of the class or programme. If you have paid for the course or programme in full and contact us before the release of Module 2 of the course or programme, we will issue a full refund of the Course Fee. Subject to your statutory minimum rights including the right to withdraw, no refund will be available after Module 2 releases.
You are able to register and enroll for a course or programme during the orientation module. When you sign up after the stated start date of the orientation module, you acknowledge that you are receiving access to the programme within 14 days of the refund cut off time and you are aware that you have less than 14 days to request a refund and must request a refund before the release of Module 2.
If your enrollment has previously been deferred, you are not entitled to a refund.
Executive Briefing Programme
Subject to your statutory minimum rights, these offerings are not eligible for a refund.
Promo codes
Promo codes or discount codes are non-transferable, non-refundable, and may not be combined or “stacked”. If you defer to a future presentation of a class or programme, the promo code cannot be applied.
Payment plans and failure to make payment
If you fail to make a payment after reasonable notification before the release of Module 1, we may suspend you from the class or programme and cancel your participation at our discretion, and you will not be permitted to join the online learning environment until the outstanding payment is made.
Deferrals
Six Week Course or Programme
Life sometimes gets in the way. We understand. As part of our commitment to your professional development, Esme Learning offers you up to a two-week period to change your course start if requested. To qualify for a deferral of your course start date, your request would need to reach our Success Team before the release of Module 2. Only one deferral will be permitted per registration (for example, you cannot defer from one presentation to the next, and then defer again to yet another presentation).
Deferral credits will be offered in the form of discount codes or other methods as we may update and share with you from time to time. It is your responsibility to use an issued discount code or otherwise adhere to our instructions in order to redeem a credit. Refund credits are valid for one (1) year from date of purchase and void thereafter.
Executive Briefing Programme
These offerings are not eligible for a deferral since you will be given a defined period of access.
Administrative Withdrawal for No Activity (Six Week Course or Programme Only)
Due to the collaborative nature of our six week courses and programmes, Esme Learning may remove learners from a course or programme when they fail to complete any required activity before the release of Module 2. Required activity includes, but is not limited to activating your course platform account, completing any activity on the learner's progress page (i.e. ID verification, goals statement, honor code), or activating their account on Riff.
Learners who are removed from a course due to Administrative Withdrawal for No Activity will be issued a deferral credit.
Deferral credits will be offered in the form of discount codes or other methods as we may update and share with you from time to time. It is your responsibility to use an issued discount code or otherwise adhere to our instructions in order to redeem a credit. Deferral credits are valid for one (1) year from date of purchase and void thereafter.
If you have any additional questions or would like to request a refund or deferral, feel free to contact us at customerservice@esmelearning.com.